NHS 111 is going on-line in Stockport
From 23 July 2018, patients in Stockport will be able to access the same urgent medical advice from the 111 phone line on-line at 111.nhs.uk.
This is a new, national service which provides a fast and convenient digital alternative to the phone line and helps to manage increasing demand on 111 telephone services. It has been developed in response to user feedback and insights from patients who have accessed other emergency care services.
111 on-line helps people get urgent healthcare using their smartphone, laptop or other digital device. People answer questions about their symptoms and receive tailored advice on what to do next and where to go.
If appropriate, the service will also arrange for them to receive a call back from a Nurse, Doctor or other trained medical professional.
Initially, people will be signposted to the service via a recorded message and optional text message when they call 111.
Knee pain - Over 50?
Click on the link below to see the details of an Osteoarthritis Workshop being held on Wednesday 5th September 2018, with what you can expect and how you can reserve your place!
September 2018 Osteoarthritis Workshop
Choose to Change Weight Management Service
Fed up of dieting and want to learn how to manage your weight?
Are you ready to make positive lifestyle changes to improve your health?
If so, then join a FREE weight management service: Choose to Change.
The FREE programme differs from traditional weight loss programmes as it encourages lifelong changes to eating habits rather than short term diets. It helps people overcome their barriers to weight loss, make sensible food choices and become more active. It has produced many successful results.
You can access the service via a health professional referral such as a GP, Nurse or Dietician.
For more information on how the programme works, what you can expect and how to join, please click on the link below:
Choose to Change Weight Management Service
NHS Prescription Services privacy note
The NHS Business Services Authority (NHSBSA) provides services on behalf of the NHS.
As Data Controller, they are responsible for how your information is used and explaining that to you.
Click below to view their patient information poster to find out how they handle your prescription information.
NHS Prescription Services privacy note
Alternatively, click on the link below to find out more:
We are pleased to inform you of a change in our appointment system that we believe will be of benefit to you and reduce your waiting times to see a Clinician when you are unwell.
From Monday 14th May, there will no longer be nurse triage phone calls in the mornings. Instead we are offering a new system of Acute Illness Clinics. There will be a total of an extra 60 appointments available per week. These will be throughout the day and will be staffed by a mixture of clinicians, i.e. specially trained Nurses who can provide appropriate prescriptions and Doctors.
To aid the efficiency of this service, we, the Doctors, have instructed the reception staff to ask a small number of questions related to your presenting medical problem. It is most important that you answer these questions to ensure the best outcome.
We are confident this will improve your patient experience at Manor Medical Practice.
Dr Martin Leahy, Dr John Bendelow, Dr Helena Bower, Dr Jamal Abushena and Dr Dawn Tragen.
Statement from GPs
7 Day Primary Care Access
To compliment our improved access, we are pleased to advise you that arrangements have been made in Stockport for 7 day access to GP, Practice Nurse and Healthcare Assistant ROUTINE appointments - Saturday 9am - 3pm, and Sunday 9am - 1pm.
The appointments can be booked in advance by contacting the surgery during normal opening hours, and we will arrange for someone to contact you to book in. Appointments are likely to be limited but will be particularly helpful if you struggle to get in during the working week.
Click here for more info!
LEAP (Local Energy Advice Programme)
A new free energy and money saving advice service. LEAP can help you to save money and to keep your home warm and cosy.
Click here for further details
What happens when you are referred by your GP to see a Specialist?
Please click here to view a leaflet that describes what you can expect to happen when your GP refers you to see a specialist or consultant, at a hospital or a community health centre.
Click here to see support groups for people living with dementia, their families, carers and friends in Stockport.
Information Sharing - Stockport Foundation Trust
If you need to go to A&E from November 2017 the doctor or nurse treating you may ask to see your GP medical record.
Click here for more information
You have a right to opt out if you wish and you can download a form here
*If you have previously opted out of LOCAL record sharing, this will remain in force. You can change your mind, if you decide to - just let us know.
Stockport Together is a major transformation programme and needs to be worked up in partnership with the public, and now we need you to get involved to help us to design a system that will best meet the needs of everyone within the community. There are a series of events planned that anyone can register to attend. If you are interested please click here to visit their website.
Goodbye Dr Murray
The Practice has said goodbye to Dr Barbara Murray after more than 16 years with us. There was a farewell gathering at Offerton Health Centre on Thursday March 23rd which was very well attended by patients wishing her good luck on her retirement from general practice.
Electronic Prescription Service
The Practice will go live with the new electronic prescription service on 8th February 2017.
For more information please click here.
New Contact for Cancer Patients
Many more people are surviving cancer and the MacMillan organisation wish to support nurses in general practice.
Here at Manor, we have taken up this opportunity and our Practice Nurse Claire has now completed the Cancer Care Course for Practice Nurses run by MacMillan.
This means she is now able to offer increased support to:
- Patients with a new diagnosis of Cancer
- Patients who have completed their treatment
Please telephone the surgery or ask at reception to book an appointment with Claire.
Stockport Diabetes Service are now on Facebook!
The Stockport Diabetes Service have launched a Facebook page. By using social media, the service is able to share current and up-to-date information and news to support individuals with diabetes and carers of people with diabetes. The service will be able to share information to individual groups such as; young adults, diabetes in pregnancy, the elderly and insulin pump users. They hope that by using social media, the Facebook page will raise both the profile of diabetes and the Stockport Diabetes Service.
Click the link below to view the Facebook page:
British Red Cross - Loan of Equipment
The Red Cross provide short-term loans of wheelchairs and other equipment. These are designed to help you get around and improve your comfort.
They types of mobility aids you can borrow include:
Wheelchairs, Crutches, Backrests, Bath seat, Walking sticks and frames, Commodes, Bedpans and Urinals.
They request donations to help them provide the service. The service is run by their volunteers. A refundable deposit may also be required for some items.
You can buy equipment from their online shop by clicking here.
Centres in the area that provide loans of equipment are as follows:
Stockport: Heaton Moor Centre - SK4 3LD Tel: 07843 501164
Stockport: 14 Derby Way - SK6 7AH Tel: 0161 427 8366
Manchester: Bradbury House - M16 9HQ Tel: 0161 888 8900
You can visit www.redcross.org.uk to find out more.
New Foodbank Centres Open
That aim at Stockport Foodbank is to provide emergency food to those facing tough times and to have it available, as close as possible to where they live.
Stockport Foodbank have recently opened 3 new centres where Stockport Foodbank vouchers can be exchanged for parcels:
- Trinity Church, Cheadle: Massie Street, Cheadle, SK8 1DU - Every Friday 10AM - 11:30AM
- GLO Church: Hexham Close, Offerton, SK2 5PR - Monday to Thursday 10AM - 12NOON
- Bramhall Community Hub: 84 North Park Road, SK7 3HS - Mon + Fri 10AM - 2PM / Wed 11AM - 3PM
Stockport Foodbank are certain that this will make a massive difference to many service users as it puts the availability of emergency food so much nearer to them.
If you are going through tough times and need an emergency food voucher, see your GP.
We have recently passed our annual infection control audit - please click here for more details.
GP Online Services
The Practice will be expanding the range of online services available to Patients.
Patients can currently book and cancel appointments, order repeat prescriptions and view their allergies and adverse reactions online.
From 1st March 2016 patients will also be able to look at part of their GP records online this will include illnesses, immunisations and test results. If you wish access your medical record like this please ask at reception for an application form and information leaflet or download one here.
Application Form Information Leaflet
As part of developing Primary Care in Stockport we have extended the opening hours we offer for routine appointments. This includes one Saturday a month at Hillgate Surgery for a nurse run clinic where you can attend for smears, annual review of your chronic conditions i.e. asthma and diabetes, health checks, smoking cessation etc.
We also offer evening GP and nurse appointments Tuesday and Wednesday at Offerton Health Centre.
We have increased routine appointment capacity by employing a regular weekly locum.
The practice is offering a health check to all eligible patients who have never had a health check before. If you are aged between 40 and 60 and have not yet been contacted please phone the surgery and book an appointment with the health care assistant for a routine health check.
Dr Jonathan Owen
We are deeply saddened to announce the death of Dr Jonathan Owen. Dr Owen was treated in Wythenshawe Hospital following a heart attack on 11th November. He never regained consciousness and passed away on 25th November. He had been at the Practice for many years as a Partner, and in recent years as Senior Partner. He will be greatly missed by friends, colleagues, staff and patients at Manor Medical Practice.
Our thoughts are with his family at this deeply distressing time.
Stockport Health and Care Record
As a Stockport resident, you may receive care and treatment from a number of places such as your GP practice, hospital and community services who will all hold information about you. In order for professionals to provide you with the best possible treatment and support it is important for them to have quick access to the information they need, which may be held by someone else who has provided you with care. In the past this was often done by fax, phone or post which can be slow. To improve this we have now moved to sharing information electronically. In Stockport this is via the Stockport Health and Care Record and the Summary Care Record.
To read more about this please click Stockport Health and Care Record Patient Leaftlet
If you do not want your information shared please below to download a form which can be completed and handed into the surgery.
No Consent Form
Free Wellpoint Kiosk
Get your blood pressure checked for free at Stockport's new health kiosks. No appointment required; easy to use; no waiting; no time off work and it takes less than 5 minutes. The Wellpoint kiosk measures:
- Body fat composition (cannot be done if you are pregnant or have a pacemaker)
- Bridgehall Community Centre
- Brinnington Community centre
- Offerton Community Centre
- Stepping Hill Hospital (outside canteen)
- Stockport Homes' Head office
You can either print your results or send them to your mobile phone. Most importantly they also go straight to your GP practice. All the details are securely transferred to your GP practice and are strictly confidential.
Care Quality Commission Inspection
The practice recently had a care quality commission inspection visit. To read the full report please click here.
Named Accountable GP
The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.
All patients are now registered with the practice and you can book an appointment with any of the doctors. This is purely an administrative exercise in order that patients can have a named responsible GP should they require them.
For convenience if you have a medical card your accountable GP will be the named doctor you are registered with. Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP.
However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information.
If you need input from a variety of health professionals, then you can discuss these with the named GP if you wish. Alternatively you can discuss these with any of the other doctors.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.